Privacy Policy ong24a
ong24a is committed to protecting every player's privacy. This document explains in detail how we collect, process, store and protect your personal information when you use our platform.
Our Commitment
Your Privacy, Our Priority
ong24a applies strict data protection standards to keep your information secure on our platform at all times.
Full SSL Encryption
All data transmitted between your device and ong24a's servers is protected through SSL encryption technology. Your account information and financial transactions are never exposed to third parties.
Strict Access Controls
Only staff with specific authorisation can access user data, and every access is recorded in our internal audit system to ensure full accountability.
No Data Selling
ong24a never sells, rents or trades players' personal information to any third party for marketing or commercial purposes without your consent.
Licensing Compliance
As an operator licensed under international licensing, we comply with legal requirements relating to data protection and user privacy in every relevant jurisdiction.
User Control Rights
You have the right to access, correct or request the deletion of your personal data at any time. This process can be initiated through our 24/7 live support.
Communication Preferences
You can choose the types of marketing communications you wish to receive from ong24a, including the option to withdraw consent at any time through your account settings.
Information We Collect
In operating the ong24a platform, we collect several categories of personal information from users. This collection is solely for legitimate purposes directly related to providing safe and responsible online casino and sports betting services to Malaysian players.
The information we collect includes:
- Identity Information: Full name, date of birth, identity card number (MyKad), residential address, mobile phone number and email address.
- Financial Information: Details of payment methods used including e-wallets (Touch 'n Go, Boost, ShopeePay), DuitNow, FPX, and crypto transaction information (USDT, BTC, ETH). We do not store full bank account numbers directly.
- Platform Activity Data: Game history, deposit and withdrawal records, login times, devices used, IP address and general location based on IP.
- Communications: Any correspondence you send to our support team, including via live chat or email.
- Technical Data: Web browser type, device operating system, screen resolution and other technical data collected automatically for platform improvement purposes.
All information collection is carried out with your consent during the account registration process, and you have the right to know every category of data stored about you.
How We Use Your Information
ong24a uses the personal information collected for the following purposes:
| Purpose of Use | Legal Basis |
|---|---|
| Managing and verifying player accounts | Performance of contract |
| Processing deposits and withdrawals through supported payment methods | Performance of contract |
| Verifying identity for KYC compliance | Legal obligation |
| Providing 24/7 customer support | Performance of contract |
| Sending account and bonus related notifications | Legitimate interests |
| Fraud detection and prevention | Legal obligation |
| Platform improvement and usage analysis | Legitimate interests |
| Marketing communications (with your consent) | Consent |
ong24a will not use your data for any purpose other than those stated above without providing prior notice and, where required, obtaining fresh consent from you.
Sharing Information with Third Parties
ong24a does not sell or disclose your personal information to third parties for their own benefit. However, in operating the platform, we may share limited information with the following parties for specific purposes:
- Payment Processors: Payment service providers such as FPX gateways, e-wallet providers and crypto exchange platforms require minimum transaction information to process your deposits and withdrawals.
- Game Software Providers: Game developers that work with ong24a may receive non-personally identifiable game session data for the purpose of game fairness auditing.
- Regulatory Authorities: We may be required to disclose certain information to regulatory bodies under our international licensing, or to legal authorities if ordered by a court.
- Technology Service Providers: Companies that provide technical infrastructure, cloud services or analytics may process your data as third-party processors under strict data protection agreements.
Cookies and Tracking Technology
The ong24a website uses cookies and similar tracking technologies to ensure a smooth browsing experience, remember user preferences, and collect statistical data relating to website performance.
Types of cookies we use:
- Essential Cookies: These cookies are required for basic website functions such as login, session management and security. They cannot be disabled.
- Functional Cookies: Store preferences such as language, display settings and login information for your convenience.
- Performance Cookies: Collect information about how users interact with our website, including the most frequently visited pages and any error messages.
You can control or delete cookies through your web browser settings. Please note that disabling certain cookies may affect some functions on the ong24a platform.
Data Security and Information Protection
ong24a implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, misuse, loss or accidental disclosure. These measures include:
- Encryption of data in transit using the latest TLS protocol
- Encryption of stored data for sensitive information such as passwords and financial details
- Intrusion detection systems and continuous monitoring
- Role-based access controls for internal staff
- Regular security audits by independent parties
- Security awareness training for all staff who handle user data
- Structured security incident response procedures
While we take all reasonable precautions, no system can be guaranteed 100% secure. You also play an important role in protecting your account — always use a strong password, do not share your login details with anyone, and contact our support immediately if you suspect any suspicious activity.
User Rights Regarding Personal Data
As a registered ong24a player, you have the following rights regarding your personal data. We respect and facilitate the exercise of these rights:
Your Rights
Full Control Over Your Data
Right of Access
You have the right to request a copy of the personal information we hold about you at any time.
Right to Rectification
If any of your information is inaccurate or incomplete, you may request an immediate correction.
Right to Erasure
You may request the deletion of your personal data, subject to applicable legal obligations.
Right to Object
You may object to the processing of your data for direct marketing purposes at any time without needing to give a reason.
Right to Restriction
In certain circumstances, you may ask us to limit the way we process your data while a dispute is being resolved.
Right to Portability
You have the right to receive your data in a structured, machine-readable format for transfer to another provider.
Withdrawal of Consent
Where processing relies on your consent, you may withdraw that consent at any time.
How to Exercise Your Rights
Contact the ong24a support team via live chat or email at [email protected] to submit any data-related request.
Data Retention Period
ong24a retains your personal data for as long as your account is active or as long as necessary to provide services to you. After account closure, we may still retain certain information for a period determined by legal requirements, licensing obligations or dispute resolution needs.
Financial transaction data is retained to meet audit and compliance requirements set by our international licensing body. Communication data with the support team is retained for a reasonable period to allow resolution of any ongoing issues.
When your data is no longer needed, we will delete or anonymise that information in a secure and irreversible manner.
Child Protection and Age Restrictions
ong24a is an online gambling platform for users aged 21 and above only. We do not knowingly collect or process the personal data of individuals below that age.
As part of our registration and KYC verification process, every player is required to submit valid proof of age. If we find that personal data of an individual below the specified age limit has been collected unintentionally, we will take immediate steps to delete that information and close the relevant account.
We encourage parents and guardians to use parental control software and to monitor their children's online activities at all times. If you suspect that someone under the age of 21 has registered an account on our platform, please contact our support immediately.
Changes to This Privacy Policy
ong24a reserves the right to update or modify this Privacy Policy from time to time in line with changes in business operations, legal requirements or technology used. When any changes are made, we will:
- Update the "Effective Date" at the top of this document
- Display a clear notice on the ong24a homepage regarding the update
- Send email notifications to registered players if the changes are significant and directly affect your rights
Your continued use of the ong24a platform after the effective date of any update is considered your acceptance of the updated version of the Privacy Policy. We encourage you to review this page periodically.
Contact Us About Your Privacy
If you have any questions, concerns or requests relating to this Privacy Policy or the way ong24a handles your personal data, please contact our support team which operates 24/7:
- Live Chat: Available directly within the ong24a platform — the fastest way to get a response
- Email: [email protected] — for more detailed written enquiries
Our team is ready to assist with enquiries in Malay and English. We aim to respond to every privacy-related enquiry in a professional and timely manner.
Ready to Play at ong24a?
Your privacy and security are protected on the ong24a platform. Enjoy online slots, live casino, sports betting and a range of games with comprehensive data protection.
21+ This platform is for users aged 21 and above only. Gamble responsibly. Learn more